Refund policy

We want you to love every tool you order from Chef's Pick Dubai. If something is not right, email us at chefspickdubai@gmail.com and we will sort it out.

 

Damaged, defective or wrong item

If your order arrives damaged, faulty, or is not the item you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.

 

Order not delivered

If your order has not arrived within 25 days of dispatch, contact us and we will reship it free of charge or refund you in full.

 

Change of mind

You can request a return within 14 days of delivery if the item is unused and in its original packaging. Email us first and we will give you the return instructions. Return shipping is paid by the customer, and we refund the item price once the return is received and checked.

 

Refunds

Approved refunds are sent back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.

 

Cancellations

You can cancel an order free of charge within 12 hours of placing it, as long as it has not been dispatched.