Shipping policy

Free delivery across the UAE

Every order ships free to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. There is no minimum order.

Processing time

Orders are processed within 1 to 3 business days of payment. You will get an email with your tracking number as soon as your order is dispatched.

Delivery time

Our tools are shipped from our partner warehouse, so delivery usually takes 8 to 15 business days from dispatch. During sales and holiday periods it can take a few days longer.

Tracking

Use the tracking link in your dispatch email to follow your parcel. Tracking can take 2 to 3 days to update after dispatch.

Customs and duties

All prices on our store include any import charges for UAE orders. You will not be asked to pay anything extra on delivery.

Address and delivery issues

Please double check your address and phone number at checkout, because couriers in the UAE call before delivery. If a parcel is returned because the address was wrong or the courier could not reach you, we will reship it once you confirm the correct details.

Late or missing orders

If your order has not arrived within 25 days of dispatch, email chefspickdubai@gmail.com and we will reship it free or refund you in full.